FAQ
General Questions
Winter: Our Winter Season runs from November 1, 2020 through the end of May 2021, with 27 regular weeks and 2 special holiday weeks of delivery/pick-up.
Summer: Our Summer Season runs from May 31, 2021 through October 29, 2021, for a total of twenty-two weekly deliveries/pick-ups. We operate every week of the Summer Season.
Once you register, you'll be asked to input your credit card details in your Account Information. These details are securely stored in your account and only need to be added once, though you can update card information whenever you need to. We will then process your card on Monday mornings after orders are cut off at 6am.
We are able to accept SNAP/3SquaresVT benefits but can only process EBT cards in person at the Intervale Center. Please contact us to schedule a time to process your card by emailing intervalefoodhub@intervale.org. If you have questions about how to use your EBT card, please click here to be directed to Vermont's EBT website.
Yes, as long as the new location is within our delivery area. Simply notify us of the change via email or phone call with at least one week's notice. Please note that we currently only offer home delivery within Burlington's city limits on Wednesdays and Thursdays, location-dependent. Contactless, drive-through pick-up at the Intervale Food Hub (180 Intervale Rd, Burlington) is for people who live outside of Burlington, and takes place on Wednesdays from 12pm - 6pm.
The USDA recommends 3 vegetable servings daily for one person, or 21 vegetable servings weekly - more for active individuals. Our produce is valued at about $1 per serving, which may vary slightly throughout the season by a few cents. Therefore…
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The Starter Package is recommended for one person who cooks regularly, or two people who cook about half as often. It offers an average of 23 servings of vegetables per week.
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The Variety Package is recommended for one person who cooks all of their meals, or two people who cook regularly. It offers an average of 30 servings of vegetables per week.
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Our Value Package is recommended for two people who cook all of their meals, or a household who cook regularly. It offers an average of 40 or more servings on average per week.
You can always change the size of your subscription if needed. Just let us know - we are here to help you find the right fit! We also provide a weekly newsletter with cooking tips and recipes to support you as you try new foods.
Winter 2020-2021
The Winter season runs for 30 weeks from the first week of November through the last full week of May, with 27 regular weeks and 2 special holiday weeks of delivery/pick-up.
(First pick-up on Wednesday 11/4/20 and first delivery on Wednesday 11/4/20 or Thursday 11/5/20, location dependent. Last pick-up on Wednesday 5/26/21 and last delivery on Wednesday 5/26/21 or Thursday 5/27/21, location dependent.)
We will offer a special holiday shop the week of Thanksgiving (11/23/20), as well as the second to last week of December (12/21/20). During this week, produce packages and omnivore bundles will be put on hold, but our online shop will be stocked with produce, proteins, and provisions for the holidays.
We will take a break the week of 12/28/20. The shop will be closed so we can rest up, do some deep cleaning, and prepare for 2021!
We will resume normal operations the week of 1/4/21 and continue regular deliveries/pick-ups each week through 5/27/21.
You can always pause your order by setting a Delivery Hold in your account. Your order will be skipped and your account will not be charged.
Check out a sampling of some of our produce packages from last winter to get a sense of what will likely be coming this year. Please note: Vermont's produce availability will definitely vary throughout the Winter season, so please use this list as a rough guide.
December:
- Starter:
- Red Onions (1.5 lbs)
- Apples (2.5 lbs)
- Red Beets (1.5 lbs)
- Napa Cabbage (1 head)
- Watermelon Radishes (1 lb)
- Variety:
- Red Onions (1.5 lbs)
- Apples (2.5 lbs)
- Red Beets (1.5 lbs)
- Napa Cabbage (1 head)
- Watermelon Radishes (1 lb)
- Shiitake Mushrooms (1 pint)
- Value:
- Red Onions (3 lbs)
- Apples (2.5 lbs)
- Red Beets (3 lbs)
- Napa Cabbage (2 heads)
- Watermelon Radishes (1 lb)
January:
- Starter:
- Yellow Onions (1.25 lbs)
- Sweet Potatoes (2 lbs)
- Red Kuri Squash (1)
- Garlic (3 heads)
- Green Leaf Lettuce (1 head)
- Variety:
- Yellow Onions (1.25 lbs)
- Sweet Potatoes (2 lbs)
- Red Kuri Squash (1)
- Garlic (3 heads)
- Green Leaf Lettuce (1 head)
- Pac Choi (8 oz)
- Value:
- Yellow Onions (2 lbs)
- Sweet Potatoes (2 lbs)
- Red Kuri Squash (2)
- Garlic (4 heads)
- Green Leaf Lettuce (2 heads)
February:
- Starter:
- Gold Potatoes (2 lbs)
- Asian Pears (3 lbs)
- Rainbow Carrots (1.25 lbs)
- Kohlrabi (1 head)
- Parsnips (1.5 lbs)
- Variety:
- Gold Potatoes (2 lbs)
- Asian Pears (3 lbs)
- Rainbow Carrots (1.25 lbs)
- Kohlrabi (1 head)
- Parsnips (1.5 lbs)
- Shiitakes (1 pint)
- Value:
- Gold Potatoes (4 lbs)
- Asian Pears (3 lbs)
- Rainbow Carrots (2.5 lbs)
- Kohlrabi (2 heads)
- Parsnips (2.5 lbs)
March:
- Starter:
- Purple Potatoes (2 lbs)
- Macoun Apples (2.5 lbs)
- Chioggia Beets (2.5 lbs)
- Celeriac (1 head)
- Claytonia (6 oz)
- Variety:
- Purple Potatoes (2 lbs)
- Macoun Apples (2.5 lbs)
- Chioggia Beets (2.5 lbs)
- Celeriac (1 head)
- Claytonia (6 oz)
- Baby Kale (5 oz)
- Value:
- Purple Potatoes (4 lbs)
- Macoun Apples (2.5 lbs)
- Chioggia Beets (2.5 lbs)
- Celeriac (2 heads)
- Claytonia (6 oz)
April:
- Starter:
- Shiitakes (1 pint)
- Black Radishes (1.25 lbs)
- Orange Carrots (1.25 lbs)
- Fingerling Potatoes (1.5 lbs)
- Microgreens (6 oz)
- Variety:
- Shiitakes (1 pint)
- Black Radishes (1.25 lbs)
- Orange Carrots (1.25 lbs)
- Fingerling Potatoes (1.5 lbs)
- Microgreens (6 oz)
- European Cucumber (1)
- Value:
- Shiitakes (1 pint)
- Black Radishes (2 lbs)
- Orange Carrots (2 lbs)
- Fingerling Potatoes (1.5 lbs)
- Microgreens (6 oz)
May:
- Starter:
- French Radishes (1 bunch)
- Arugula (6 oz)
- Rhubarb (1 lb)
- Gold Beets (1.5 lbs)
- Parsnips (1.25 lbs)
- Variety:
- French Radishes (1 bunch)
- Arugula (6 oz)
- Rhubarb (1 lb)
- Gold Beets (1.5 lbs)
- Parsnips (1.25 lbs)
- Broccoli Raab (1 bunch)
- Value:
- French Radishes (1 bunch)
- Arugula (6 oz)
- Rhubarb (1 lb)
- Gold Beets (3 lbs)
- Parsnips (2 lbs)
Home Delivery
For home delivery, orders are delivered directly in front of the first floor of your residence. We strongly encourage leaving an iced cooler on the first floor, into which we'll deposit your order. We ask that you do not meet our driver at the door, but wait until they have returned to their vehicle before you collect your bag. Our drivers are providing a critical service and we ask for your help in keeping them healthy and at a safe distance.
If you ever experience issues with your food quality, please contact us for a credit to your account.
If you are interested in receiving a share but do not live in Burlington, you can pick up at the Intervale Food Hub (180 Intervale Rd, Burlington) on Wednesdays from 12pm - 6pm in our Community Barn. Community/Workplace delivery across Chittenden County has been suspended due to COVID-19.
In order to keep our entire team safe, healthy, and able to provide you with weekly deliveries, we ask that you please do the following:
- If you see our driver/truck approaching, please stay inside. Do not meet the driver at the door. (If you'd like, say hi with a wave or a thumbs up from a closed window!)
- Our driver will leave the brown paper bag containing your food outside of your home on your doorstep, porch, etc. We are now able to place orders inside of coolers. Please leave an iced cooler on the ground floor of your residence. We will use a clean, single-use compostable paper towel to open the cooler and put your order inside. You can notify us of a good place to leave your order by updating your driver notes in account preferences.
- Once our driver is safely inside their vehicle, please collect your order and store, refrigerate, or freeze the contents immediately.
- Orders are packed with sanitized ice packs. Please do not leave ice packs outside for collection, as we are currently unable to collect and clean any reusable packaging, due to other essential sanitizing practices. Please keep your ice pack until further notice; do not dispose of them.
- Brown paper bags can be recycled, reused, or composted. Compostable bag liners can be composted in a composting facility (we do not recommend adding them to back-yard compost); please do not put them in the garbage.
Intervale Food Hub Pick-Up
In order to keep our entire team safe, healthy, and able to provide you with weekly orders, we ask that you please do the following:
- Masks are required for pick-up. Please wear one!
- Drive up to the pop-up tent in front of the Food Hub barn. You may arrive at any time during the 2 hour window - if you need to come at a different time, please email intervalefoodhub@intervale.org with your anticipated arrival. We are not open before 12pm and close at 6pm sharp.
- Please bring a sign with your last name on it in big, bold letters, and put it up to your window when you arrive.
- If you're biking or walking, come on up to the tent to state your name, staying at least 12 feet away from the greeter at all times.
- An Intervale Center staffer will collect your order and place it on the table in a sanitized basket. You can collect it when we have safely moved away and transfer the contents to your own bag, or bring the whole basket home, returning it at your next pick-up.
- Once we have completed this process, the transfer of ownership occurs and your order is your responsibility.
If you were unable to pick up your order at the Intervale Food Hub, you may pick it up the following Wednesday during your scheduled pick up window. We have historically allowed for pick-ups outside of the regular window, but we have restricted access to our facility to essential staff and vendors only in light of COVID-19, and are only able to accommodate pick up during your scheduled time between 12pm and 6pm on Wednesdays. Please contact us at intervalefoodhub@intervale.org if you have any questions or require assistance - we are here to help!
Summer 2021
While we are sometimes able to accept new members throughout the year, dependent on capacity, we primarily welcome folks into the Food Hub twice a year at the start of our two seasons.
Predicted Produce Availability
JUNE/JULY
- Lettuce
- Fennel
- Cucumbers
- Tomatoes
- Garlic Scapes/Fresh Garlic
- Strawberries
- Baby Spinach
- Zucchini
- Basil
- Green Beans
- Green Cabbage
- Sweet Onions
- Mesclun
- Kale
- Zucchini
- Green Beans
- Tomatoes
- Garlic
- Blueberries
- Red Onions
- New Potatoes
- Corn
- Green Peppers
- Cantaloupe
- Watermelon
- Chard
- Apples
- Lettuce
- Tomatoes
- New Potatoes
- Garlic
- Oregano
- Sweet Peppers
- Carrots
- Cabbage
- Cilantro
- Plums
- Shallots
- Pears
- Leeks
- Mesclun
- Carrots
- Squash
- Peppers
- Pears
- Arugula
- Bok Choi
- Yellow Onions
- Garlic
- Mushrooms
- Chiogga Beets
- Asian Pears
- Brussel Sprouts
- Apples
- Red Potatoes
- Winter Squash
- Kale
Sample Basket Contents
We know you might also be curious as to how much produce you'll find in each of our 3 produce packages. Here are some sample basket contents from last year's Summer season.
JUNE
Starter
- Pac Choi (8 oz)
- Lettuce (1 head)
- Mesclun (5 oz)
- Scallions (1 bunch)
- Asparagus (.75 lbs)
Variety
- Apple Cider (1/2 Gal)
- Shiitake Mushrooms (1 pint)
- Mesclun (5 oz)
- Scallions (1 bunch)
- Asparagus (.75 lbs)
- Radishes (1 bunch)
Value
- Pac Choi (8oz)
- Lettuce (1 head)
- Mesclun (5 oz)
- Scallions (2 bunches)
- Asparagus (.75 lbs)
- Radishes (1 bunch)
JULY
Starter
- Spring Onions (1 bunch)
- Snap Peas (1 pint)
- Mesclun (5 oz)
- Strawberries (1 pint)
- Baby Kale (5 oz)
- Cilantro (1 bunch)
Variety
- Spring Onions (1 bunch)
- Snap Peas (1 pint)
- Mesclun (5 oz)
- Strawberries (1 pint)
- Baby Kale (5 oz)
- Cilantro (1 bunch)
- Napa Cabbage (1 head)
- Swiss Chard (1 bunch)
Value
- Spring Onions (1 bunch)
- Snap Peas (2 pints)
- Mesclun (10 oz)
- Strawberries (2 pints)
- Baby Kale (5 oz)
- Cilantro (1 bunch)
AUGUST
Starter
- Fresh Garlic (2 heads)
- Mesclun (5 oz)
- Basil (1 package)
- Cherry Tomatoes (1 pint)
- Zucchini (1.5 lbs)
Variety
- Fresh Garlic (2 heads)
- Mesclun (5 oz)
- Basil (1 package)
- Cherry Tomatoes (1 pint)
- Zucchini (1.5 lbs)
- Snap Peas (1 pint)
- Napa Cabbage (1 head)
Value
- Fresh Garlic (3 heads)
- Mesclun (10 oz)
- Basil (1 package)
- Cherry Tomatoes (1 pint)
- Zucchini (1.5 lbs)
SEPTEMBER
Starter
- Cilantro (1 bunch)
- Red Beets (1.5 lbs)
- Hot Peppers (1 package)
- Green Cabbage (1 head)
- Corn (2 ears)
- Celery (1 bunch)
Variety
- Cilantro (1 bunch)
- Carrots (1.5 lbs)
- Hot Peppers (1 package)
- Green Cabbage (1 head)
- Corn (4 ears)
- Celery (1 bunch)
- Shallots (.75 lbs)
Value
- Cilantro (1 bunch)
- Carrots (2 lbs)
- Hot Peppers (1 package)
- Green Cabbage (1 head)
- Corn (4 ears)
- Celery (1 bunch)
- Shallots (.75 lbs)
OCTOBER
Starter
- Shiitake Mushrooms (1 pint)
- Garlic (2 heads)
- Plums (1 pint)
- Pac Choi (1 lb)
- Leeks (1.5 lbs)
Variety
- Shiitake Mushrooms (1 pint)
- Garlic (3 heads)
- Plums (1 pint)
- Pac Choi (1 lb)
- Leeks (1.5 lbs)
- Arugula (10 oz)
Value
- Shiitake Mushrooms (2 pints)
- Garlic (3 heads)
- Plums (1 pint)
- Pac Choi (1 lb)
- Leeks (1.5 lbs)
- Arugula (10 oz)
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