GENERAL FAQ AND POLICIES
How much does this cost?
Please make your way over to our Details Page to see an overview of pricing, included items, and descriptions of all our packages and portions.
How do I sign up?
You can sign up for a subscription anytime of the year. Simply follow this link to be redirected to our ordering platform.
How many people will this feed?
The USDA recommends 3 vegetable servings daily for one person, or 21 vegetable servings weekly - more for active individuals. Our produce is valued at about $1 per serving, which may vary slightly throughout the season by a few cents. Therefore…
The Vermont Vegetable Single/Starter Package is recommended for one person who cooks regularly, or two people who cook about half as often. It offers an average of 23 servings of vegetables per week.
The Vermont Vegetable Variety Package is recommended for one person who cooks all of their meals, or two people who cook regularly. It offers an average of 30 servings of vegetables per week.
Our Vermont Vegetable Value Package is recommended for two people who cook all of their meals, or a household who cook regularly. It offers an average of 40 or more servings on average per week.
You can always change the size of your subscription if needed. Just let us know - we are here to help you find the right fit! We also provide a weekly newsletter with cooking tips and recipes to support you as you try new foods.
What if I'm going on vacation or will otherwise miss a delivery?
Your commitment to the Intervale Food Hub offers a huge benefit to the farmers we work with, so we're here to make it fun and easy for you too.
Contact us to request your schedule change in advance, and choose one of these options:
You can schedule a time to pick up you food from the Intervale Center earlier/later in the week, or,
You can hold delivery the week you'll be away, and receive a one time replacement basket, or
You can opt for your order to be donated to the local food shelf.
Our goal is to offer you options that will help make your Intervale Food Hub subscription work with your busy schedule. You are not limited in the number of vacations that you take or in the number of schedule changes that you request, as long as you make a request with enough time for us to make the change before your next delivery. As always, please request ANY schedule changes at least 2 days in advance. We're happy to make schedule changes days or weeks in advance, as soon as you know your schedule!
Can I order week by week?
When you sign up for the Intervale Food Hub, you join for the full season. While you can't order week by week, you can pay week by week, skip a week (see vacation FAQ), and add on as many items as you'd like from our Pop Up Shop. Your commitment helps to support our community of farmers and food makers. We are here to support you throughout the season with recipes and cooking tips, and we encourage you to try new foods, new cooking techniques, and new recipes.
Can I change my delivery location?
Yes, as long as the new location is within our delivery area. Simply notify us of the change via email or phone call with at least one week's notice.
Can I switch subscriptions?
Absolutely! If you feel that you need to change your subscription for one that's larger or smaller during the season, please let us know and we'll help you find the right fit. Or, you may be interested in adding some eggs, bread, cheese, meat, etc. Please contact us to make changes to your order.
Can I cancel my subscription?
We hope that you try to change your subscription to find a better fit before canceling, to honor the commitment that you made to our farmers and food makers. We have a strict cancellation policy. In the event of canceling your subscription, we will offer a 75% refund for the remaining balance due for the season, with a minimum cancellation fee of $25. Credit is available as a refund or for use in the Pop-Up Shop.
Can you accommodate food allergies and/or restrictions?
Absolutely. Please just let us know what items you would like to remain off your order and we will accommodate you.
How do I update my payment method?
Please update your payment method in your account on our ordering platform.
How do I pay by check?
Unfortunately, we do not accept checks. Please contact us for more information.
How do I pay by EBT/3Squares?
Members who pay using EBT/3Squares will receive a 25% discount on your subscription. This discount is applied to your account after you place your order by our staff. Payments can be made in weekly, biweekly, or monthly installments. Payments can be processed over the phone or in person at the Intervale Center office. Payments can also be made via credit/debit cards, cash, or check. If you have any questions, or would like to schedule payments, please contact firstname.lastname@example.org or call 802-660-0440.
HOME DELIVERY POLICIES
Where do you offer home deliveries?
We currently offer home deliveries to all locations in Burlington, Vermont. Workplace and community deliveries are offered in the greater metropolitan area.
How is my food kept cold and out of the elements?
We provide reusable packaging to make sure your food is safe. On your first delivery, you'll receive a sturdy green plastic bin which will house your order and remain at your home for the season. We pack your food with ice packs in silver cooler bags, which we place in the green bins on delivery. This guarantees your food for 3 hours after delivery.
How long is my order guaranteed fresh?
We guarantee your food fresh for 3 hours after delivery. Food that is left out longer, especially in extreme temperatures, cannot be guaranteed safe to eat.
Do I need to be home to receive my delivery?
Nope! Your cooler bag of food will be left in the green bin at your home in the early morning (before 8am). However, you will want to bring your food inside within 3 hours after delivery or, ideally, as soon as you can.
Where should I leave my green bin?
No matter what style of home you live in, your green bin should be left on the ground floor of your building. The best location is one that is both sheltered and visible to the delivery driver to help us get you the highest quality food that we can.
What if I live in a locked apartment building, gated community, et cetera?
Simply place your green bin on the outside of the locked area. Our delivery drivers will place your food in the green bin. We are unable to deliver within locked areas, even if they are key-coded, because of our tight delivery schedule. Please contact us if you have concerns regarding this policy.
WORKPLACE + COMMUNITY DELIVERIES
When and where are my orders delivered?
Your food will be delivered to your chosen workplace or community location at the same day and time each week.
How will I know which order is mine?
Your food will be delivered in a basket with your name on it. Please leave the basket and take your food home in your own bag.
What about the ice packs and thermal bag? Can I take those home?
Please do! This ensures that your food will stay fresh and safe to eat. Just make sure you return them the following week by leaving them in your empty basket.
I forgot my delivery. What do I do now?
We understand that life doesn't always go according to plan, so we offer all members a once-per-season replacement basket of produce in the event that you miss a pick-up. Replacement baskets must be picked up at the Intervale Food Hub between the hours of 8am and 3:30pm, Monday through Friday, within a week of your original delivery day.
Note that replacements might not be the same as your original order, as we can only use what we have available in our inventory, and will not contain meat, fish, or eggs. After you have used your one replacement, we cannot offer credit for subsequent missed pick-ups. The forgotten order is donated at the discretion of our site champions so that it does not go to waste.
Can my friend/coworker/partner/etc pick up my order?
Yes! Just remind them that they need to bring their own bag and look for the basket with your name on it. Orders look very similar and it's important that they only take yours.