General Questions

Our Winter season starts October 28th, 2019 and runs until the end of May 2020. That means 28 weeks of delivery, as we do not deliver the week of Thanksgiving or the last two weeks of December. However, you can join our Food Hub at any point in the season - whatever works best for you! Our Summer season runs the remainder of the year (June - October) for 22 weeks of delivery.

The USDA recommends 3 vegetable servings daily for one person, or 21 vegetable servings weekly - more for active individuals. Our produce is valued at about $1 per serving, which may vary slightly throughout the season by a few cents. Therefore…

  • The Vermont Vegetable Single/Starter Package is recommended for one person who cooks regularly, or two people who cook about half as often. It offers an average of 23 servings of vegetables per week.

  • The Vermont Vegetable Variety Package is recommended for one person who cooks all of their meals, or two people who cook regularly. It offers an average of 30 servings of vegetables per week.

  • Our Vermont Vegetable Value Package is recommended for two people who cook all of their meals, or a household who cook regularly. It offers an average of 40 or more servings on average per week.

You can always change the size of your subscription if needed. Just let us know - we are here to help you find the right fit! We also provide a weekly newsletter with cooking tips and recipes to support you as you try new foods.

Yes, as long as the new location is within our delivery area. Simply notify us of the change via email or phone call with at least one week's notice. Please note that we currently only offer home delivery within Burlington's city limits  on Wednesdays and Thursdays, location-dependent.  Pick-up at the Intervale Food Hub (180 Intervale Rd, Burlington) is only for people who live outside of Burlington, and takes place on Wednesdays from 10am - 6pm in our Community Barn. In light of the COVID-19 pandemic, we have suspended all Community/Workplace deliveries until further notice. 

Absolutely! If you feel that you need to change your subscription for one that's larger or smaller during the season, please let us know and we'll help you find the right fit. Or, you may be interested in adding some eggs, bread, cheese, meat, etc to receive each week with your regular delivery. If you've paid in full, please contact us to make changes to your order. Please note that all orders with total values less than $25/week will be charged a $10 delivery fee.
We hope that you try to change your subscription to find a better fit before canceling, to honor the commitment that you made to our farmers and food makers. We have a strict cancellation policy. Cancellations may be requested in your account, via email, or via phone, and will go into effect after two (2) delivery cycles are completed. In the event of canceling your subscription, we will offer a full refund for the remaining balance due for the season, with a minimum administrative cancellation fee of $25. Credit is available as a refund or for use in the online shop.
All deliveries over $25 automatically qualify for free delivery. For orders less than $25, a $10 delivery charge will be added to your order. Orders picked up at the Intervale Food Hub do not need to meet a minimum - simply select our hub as your pick-up location and collect your local food on Wednesdays from 10am - 6pm.
Our checkout process is unique in that there is no checkout button. Items placed in your cart will be automatically finalized at the cut off time of 2pm the Monday before your delivery day (Wednesday). Orders that do not meet the delivery criteria will be automatically cancelled after the cutoff time. (For delivery criteria, see "Do you offer free delivery")
To remove recurring items and subscriptions, click the "x" next to the item you wish to delete in the recurring items page of your account. As long as this is done by the cut off time for your order, it will remove the item from all upcoming orders. If changes are made after the cut off time for your next order, the changes will go into effect with the following week's order.
In light of the COVID-19 pandemic, we are no longer able to accept any used packaging. Please dispose of them properly, with the exception of ice packs, that we ask you to please keep until you are alerted about a collection.
While CSAs are an excellent option for many people, the Intervale Food Hub offers the variety, flexibility, and convenience that could benefit your lifestyle. In fact, many of our members also participate in CSAs throughout the year. CSAs typically offer weekly pick-ups of the produce grown on their farm, and require upfront payment. While we offer a discount for payment-in-full, you can choose to pay every week, and only have to pay for the deliveries that you receive. We also work with over 40 farmer partners to offer as diverse a selection of local food as possible and the produce you love for as long as we possibly can, thanks to Vermont's variegated growing climates. And, most importantly, we come to you to make it easy to support our farmers. 
Yes! We are thrilled to be able to offer gift certificates to our Food Hub. Anyone - member or not - can purchase a gift card simply by visiting this page. You can choose any amount to give, and recipients do not have to be members to redeem the card. However, if they live out of our delivery area, their products must be picked up at our Food Hub on Wednesdays from 12-6pm. Gift certificate codes will automatically be emailed to the recipient, so if you'd like to keep it a secret, please enter your email in the Purchaser and Recipient fields, and simply send them the code when it is most convenient. We can also print and mail a gift card at no additional cost, or email you a nice lookin' card to print or share digitally. 

If you're reading this, then yes, we are still accepting new members. We will update this section immediately if we stop accepting new members.


Home Delivery

We currently offer home deliveries to all residences in Burlington, Vermont. This includes houses, apartment buildings, condominiums, dormitories, and co-operative living situations. We deliver to homes south of Burlington High School (ONE, Downtown, SE) on Wednesdays, and north of Burlington High School (New North End) on Thursdays. Please note that we are unable to deliver to the interior of residences; orders are left outside of buildings to minimize any potential exposure to COVID-19. You can specify where you'd like your order to be left outdoors in the "driver's notes" section of registration.

If you are interested in receiving a share but do not live in Burlington, you can pick up at the Intervale Food Hub (180 Intervale Rd, Burlington) on Wednesdays from 10am - 6pm in our Community Barn. Community/Workplace delivery across Chittenden County has been suspended due to COVID-19.
In response to the COVID-19 pandemic, we have suspended our use of reusable packaging. Orders are packed with a sanitized ice pack into a single-use compostable bag, which is then packed into a single-use recyclable brown bag. The bag is stapled shut and a label with your name and order is attached to the outside of the bag. Frozen and fresh items are packed into separate bags. Please discard of the packaging appropriately and keep the ice pack until further notice.

For home delivery, orders are delivered directly to your door. We are no longer placing orders inside green bins or coolers to reduce any points of potential exposure. We ask that you do not meet our driver at the door, but wait until they have returned to their vehicle before you collect your bag. Our drivers are providing a critical service and we ask for your help in keeping them healthy and at a safe distance.

If you ever experience issues with your food quality, simply contact us for a credit to your account.
While you do not need to be home to receive your delivery, we recommend refrigerating/freezing your items as soon as you are able. We have ceased use of reusable thermal packaging in light of the COVID-19 pandemic and are unable to put orders into coolers in order to minimize the risk of exposure. Please contact us if you have any questions. Please add your mobile phone number to your account under the "Account Info" tab; you will then receive SMS messages when your order has been delivered.
We begin our route at approximately 7:30am every Wednesday and Thursday, and end our route approximately 8-12 hours later. The timing of your delivery will fluctuate as our membership levels increase and you may not receive your order at the same time every week. We can provide a rough 2 hour delivery window the Monday before delivery, when the route is finalized; simply email intervalefoodhub@intervale.org. Please add your mobile phone number to your account under the "Account Info" tab; you will then receive SMS messages when your order has been delivered.
In order to keep our entire team safe, healthy, and able to provide you with weekly deliveries, we ask that you please do the following:
  1. If you see our driver/truck approaching, please stay inside. Do not meet the driver at the door. (If you'd like, say hi with a wave or a thumbs up from a closed window!)
  2. Our driver will leave the brown paper bag containing your food on your doorstep, porch, etc. We are no longer putting orders inside bins or coolers in order to eliminate any potential spread of COVID-19 through public surfaces. 
  3. Once our driver is safely inside their vehicle, please collect your order and store, refrigerate, or freeze the contents immediately. 
  4. Orders are packed with sanitized ice packs. Please do not leave ice packs outside for collection, as we are currently unable to collect and clean any reusable packaging, due to other essential sanitizing practices. Please keep your ice pack until further notice; do not dispose of them.
  5. Brown paper bags can be recycled, reused, or composted. Compostable bag liners can be composted in a composting facility (we do not recommend adding them to back-yard compost); please do not put them in the garbage. 
Please let us know if you have any questions. If you would like a rough window for your delivery time, please reply back to this email so we can estimate your delivery window. We are looking into more accurate ways of notifying you about the arrival of your delivery and will update you with any progress made. 


Intervale Food Hub Pick-Up

Your order will be packaged in a paper bag with your name on it. Please read the label carefully and only touch your own bag to reduce any potential for exposure. Bags are organized alphabetically to help you quickly locate your order. 

If you were unable to pick up your order at the Intervale Food Hub, you may pick it up the following Wednesday during regular pick up hours (10am - 6pm). We have historically allowed for pick-ups outside of the regular window, but we have restricted access to our facility to essential staff and vendors only in light of COVID-19, and are only able to accommodate pick up on Wednesdays from 10am - 6pm.

Yes! Just remind them that they need to look for the bag with your name on it. Orders look very similar and it's important that they only touch and only take yours.
Pick-ups are every Wednesday from 10am - 6pm. Your order will be waiting for you to pick up in the Intervale Center's Community Barn, located at 180 Intervale Rd, Burlington, VT. The Community Barn is the rustic looking barn to the right of the Intervale Food Hub, which has a loading dock door and a sign and is restricted to essential personnel only. Please only enter the Community Barn to retrieve your order; we ask that you do not linger inside to reduce the risk of COVID-19 transmission. 
The spacious Community Barn is only used for Food Hub pick-ups on Wednesday from 10am - 6pm; it is otherwise closed to staff and visitors. One staff member opens the large barn doors before pick-up and sets up the tables on which orders are placed. The staffer then sanitizes the tables and brings the bagged orders to the Community Barn, arranging them alphabetically for quick pick-ups. After pick-up has closed for the day, the staffer sanitizes the tables and closes the building securely. 
In order to keep our entire team safe, healthy, and able to provide you with weekly orders, we ask that you please do the following:
  1. Please pick up your order between 10am and 6pm on Wednesday. If you arrive outside of these hours, you will be unable to collect your order until the following week's pick-up. 
  2. Please wait in your vehicle until the Community Barn is empty or nearly so. With current membership levels and pick-up hours, this is possible and should be easy to do. 
  3. If you need to enter the Community Barn while others are inside, please keep at least 12 feet distance from them. This is a simple precaution that can help keep everyone safe.
  4. Upon entering the Community Barn, hand sanitizer is available and recommended to use. 
  5. Orders are alphabetized by last name. Each table will have a piece of paper with the letter range of last names of orders. (For example, A-G, H-M, etc.) Only go to the table with the first letter of your last name, and look carefully to ensure that the order is yours before touching the bag Some orders may have multiple bags, and will be labeled clearly; please take all of the bags that make up your order. Please do not touch any bags that aren't labeled with your name. Please quickly collect your bag(s).
  6. Once you have your order, promptly exit the Community Barn and return to your vehicle. Please do not linger in the building for any reason after you have collected your order.
  7. If you run into any issues with collecting your order, or can't find your order, please return to your vehicle and call the Intervale Food Hub at 802-660-0440. Dial 130 from the directory to contact the Food Hub pack house. 


What People Are Saying

"I have been a recipient of the Intervale's Vegetable CSA share for 5 years. For the first few years I only did the Summer CSA. The program provides so much convenience that I converted to a year round'r last fall. I barely have to shop for vegetables, which is great because that is what I love the most. Every day of the year my fridge has fresh, local food in it. It makes my heart sing - it really does! I love the Intervale Food Hub!"

Michaela Q.

"Always a beautiful and delicious mix of fresh fruits and veggies."

Tara V.

"I am SO impressed with this place. They connect small organic farmers and farms with consumers offering exceptional organic veggies and other food products, delivered! Why don't more communities have this?"

Patty C.

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