GENERAL FAQ AND POLICIES
How much does this cost?
Please make your way over to our Details page to see an overview of pricing, included items, and descriptions of all our packages and portions.
How do I sign up?
You can sign up for a subscription anytime. Simply follow this link to be redirected to our ordering platform.
How many people will this feed?
Our analysis shows that our Vermont Vegetable subscriptions offer about $1 per serving of produce. The Vermont Vegetable Variety Package is designed to provide an average of 30 servings of vegetables per week. THE Vermont Vegetable Single/Starter Package is designed to provide an average of 23 servings of vegetables per week. Our Vermont Vegetable Variety Package is designed to offer an even better value, with 40 or more servings on average per week. (This may vary slightly depending on what’s in season.)
The USDA recommends 3 vegetable servings daily for one person, or 21 vegetable servings weekly - more for active individuals.
Remember, we’ll provide a weekly newsletter with cooking tips and recipes to support you as you try new foods! Also, if you feel that you need to change your subscription for one that's larger or smaller during the season, please let us know and we'll help you find the right fit.
What if I'm going on vacation or will otherwise miss a delivery?
Your commitment to the Intervale Food Hub offers a huge benefit to the farmers we work with, so we're here to make it fun and easy for you too.
Contact us to request your schedule change in advance, and choose one of these options:
1. You can schedule a time to pick up you food from the Intervale Center earlier/later in the week, or,
2. You can hold delivery the week you'll be away, and double up your delivery the following week, or,
3. You can get account credit of 75% of the week's value for use in the Pop-Up Shop
Our goal is to offer you options that will help make your Intervale Food Hub subscription work with your busy schedule. You are not limited in the number of vacations that you take or in the number of schedule changes that you request, as long as you make a request with enough time for us to make the change before your next delivery.
As always, please request ANY schedule changes at least 2 days in advance. We're happy to make schedule changes days or weeks in advance, as soon as you know your schedule!
Can I order week by week?
When you sign up for the Intervale Food Hub, you join for the full season. While you can't order week by week, you can skip a week (see vacation FAQ) and add on as many items as you'd like from our Pop Up Shop. Your commitment helps to support our community of farmers and food makers. We are here to support you throughout the season with recipes and cooking tips, and we encourage you to try new foods, new cooking techniques, and new recipes.
Can I change my delivery location?
Yes, as long as the new location is within our delivery area. Simply notify us of the change via email or phone call with at least one week's notice.
Can I switch subscriptions?
Absolutely! If you feel that you need to change your subscription for one that's larger or smaller during the season, please let us know and we'll help you find the right fit. Or, you may be interested in adding some eggs, bread, cheese, meat, etc. Please contact us to make changes to your order.
In the event of making a change that results in a refund, we offer a 75% credit, with a $25 minimum fee. Credit is available as a refund to your original payment source, or account credit for use in the Pop-Up Shop.
Can I cancel my subscription?
We hope that you try to change your subscription to find a better fit before canceling, to honor the commitment that you made to our farmers and food makers.
We have a strict cancellation policy. In the event of canceling your subscription, we will offer a 75% refund for the remaining balance due for the season, with a minimum cancellation fee of $25. Credit is available as a refund or for use in the Pop-Up Shop.
Can you accommodate food allergies and/or restrictions?
Absolutely. Please just let us know what items you would like to remain off your order and we will accommodate you.
PAYMENT INSTRUCTIONS
How do I update my payment method?
If you've been issued a new card, or want to change your payment source, follow these steps:
1. Login to your account (links above)
2. Be sure to select the correct season from the season drop down menu (if you have multiple seasons in your account, ie. past Summer, Fall/Winter, and Spring seasons)
3. Click the green "Manage Payments" button.
4. Then, click the grey "Update details" tab.
5. Choose either Debit/Credit card or E-Check, and click the green "Continue" button.
6. Enter your payment information and click "Save." This information will be saved for the remainder of the season.
7. If you received a failed payment email, please respond to intervalefoodhub@intervale.org to let us know to process your payment.
How do I securely store my payment method for automatic payments?
1. Login to your account (links above)
2. Be sure to select the correct season from the season drop down menu (if you have multiple seasons in your account, ie. past Summer, Fall/Winter, and Spring seasons)
3. Click the green "Manage Payments" button.
4. Then, click the grey "Automatic renewal charges" tab.
5. Click "Update payment details."
6. Choose either Debit/Credit card or E-Check, and click the green "Continue" button.
7. Enter your payment information and click "Save." This information will be saved for the remainder of the season.
8. You'll receive confirmation emails when your payments are processed, or email notifications if there are issues with payment.
How do I make a one-time payment?
1. Login to your account (links above)
2. Be sure to select the correct season from the season drop down menu (if you have multiple seasons in your account, ie. past Summer, Fall/Winter, and Spring seasons)
3. In your account, you'll see your balance in teh grey box. Note this amount for the next step, then click the green "Manage Payment" button.
4. Enter your balance, seleect Credit/Debit or E-Check, and click the green "Continue" button.
5. Enter your payment information and complete your checkout.
6. You'll receive a confirmation email when your payment is processed.
How do I pay by check?
Checks move slowly through our office, so here are some tips to make sure your payment is received on time.
1. Make your check out to Intervale Food Hub
2. If the name on your check difers from that on your IFH account, please not the name of the account holder on the memo line.
3. Mail your check to Intervale Food Hub, 180 Intervale Road, Burlington VT 04501.
4. You'll receive a confirmation email when your payment is received.
How do I pay by EBT/3Squares?
Members who pay using EBT/3Squares will receive a 25% discount on your subscription. This discount is applied to your account after you place your order by our staff.
Payments can be made in weekly, biweekly, or monthly installments.
Payments can be processed over the phone or in person at the Intervale Center office.
Payments can also be made via credit/debit cards, cash, or check.
If you have any questions, or would like to schedule payments, please contact intervalefoodhub@intervale.org or call 802-660-0440.
HOME DELIVERY POLICIES
Where do you offer home deliveries?
We currently offer home deliveries to all locations in Burlington, Vermont. Workplace and community deliveries are offered in the greater metropolitan area.
How is my food kept cold and out of the elements?
We provide reusable packaging to make sure your food is safe. On your first delivery, you'll receive a sturdy green plastic bin which will house your order and remain at your home for the season. We pack your food with icepacks in silver cooler bags, which we place in the green bins on delivery. This guarantees your food for 3 hours after delivery.
How long is my order guaranteed fresh?
We guarantee your food fresh for 3 hours after delivery. Food that is left out longer, especially in extreme temperatures, cannot be guaranteed safe to eat.
Do I need to be home to receive my delivery?
Nope! Your cooler bag of food will be left in the green bin at your home. However, you will want to bring your food inside within 3 hours after delivery or, ideally, as soon as you can.
Where should I leave my green bin?
No matter what style of home you live in, your green bin should be left on the ground floor of your building. The best location is one that is both sheltered and visible to the delivery driver to help us get you the highest quality food that we can.
What does my sign-up fee cover?
When you sign up for a subscription for the first time, you will be charged a $25 fee, which covers the cost of all our reusable packaging, including the green bin, silver cooler bags, and ice packs. This one-time fee is waived for members paying with EBT and continuing or returning members. In the instance that your packaging is damaged or lost, you will be notified and charged a replacement fee.
WORKPLACE + COMMUNITY DELIVERIES
When and where are my orders delivered?
Your food will be delivered to your chosen workplace or community location at the same day and time each week.
How will I know which order is mine?
Your food will be delivered in a basket with your name on it. Please leave the basket and take your food home in your own bag.
What about the ice packs and thermal bag? Can I take those home?
Please do! This ensures that your food will stay fresh and safe to eat. Just make sure you return them the following week by leaving them in your empty basket.
I forgot my delivery. What do I do now?
Don't sweat it! We understand that life doesn't always go according to plan, so we offer all members a once-per-season replacement basket in the event that you miss a pick-up. Please contact us to schedule your replacement; you can pick it up at the Food Hub or simply have it added to your next order.
Note that replacements might not be the same as your original order, as we can only use what we have available in our inventory.
After you have used your one replacement, we cannot offer credit for subsequent missed pick-ups. The forgotten order is donated at the discretion of our site champions so that it does not go to waste.
Can my friend/coworker/partner/etc pick up my order?
Yes! Just remind them that they need to bring their own bag and look for the basket with your name on it. Orders look very similar and it's important that they only take yours.