Member Login, Policies & FAQ

Spring, Summer & Fall/Winter Members

College Members

 

Payment Instructions
 

How To Update Your Already-Stored Credit/Debit Card or E-Check Information:
(If you received a failed payment email or if you have updated billing info)

If you've been issued a new card, or want to change your payment source, follow these steps:

  1. Login to your account (links above)

  2. Be sure to select the correct season from the season drop down menu (if you have multiple seasons in your account, ie. past Summer, Fall/Winter, and Spring seasons)

  3. Click the green "Manage Payments" button.

  4. Then, click the grey "Update details" tab.

  5. Choose either Debit/Credit card or E-Check, and click the green "Continue" button.

  6. Enter your payment information and click "Save." This information will be saved for the remainder of the season.

  7. If you received a failed payment email, please respond to intervalefoodhub@intervale.org to let us know to process your payment!

How to Securely Store your Credit/Debit Card Info or E-Checks for Automatic Installment Payments: 

  1. Login to your account (links above)

  2. Be sure to select the correct season from the season drop down menu (if you have multiple seasons in your account, ie. past Summer, Fall/Winter, and Spring seasons)

  3. Click the green "Manage Payments" button.

  4. Then, click the grey "Automatic renewal charges" tab.

  5. Be sure to click "Update payment details."

  6. Then, choose either Debit/Credit card or E-Check, and then click the green "Continue" button.

  7. Enter your payment information and click "Save." This information will be saved for the remainder of the season!

  8. You'll receive confirmation emails when your payments are processed, or email notifications if there are issues with payment.

How to make a One-Time Payment with a Credit/Debit Card or E-Check

1. Login to your account (links above).
2. Be sure to select the correct season from the season drop down menu (if you have multiple seasons in your account, ie. past Summer, Fall/Winter, and Spring seasons)
3. In your account, you’ll see your Balance in the grey box. Note this amount for the next step, then click the green "Manage Payments" button.
4. Enter your balance, select Credit/Debit or E-Check, and click the green "Continue" button.
5. Enter your payment information and complete your checkout.
6. You should see a confirmation e-mail. You’re all set!


About Paying with Checks

Checks move slowly through our office, so, here are some tips for paying by check to make sure they get to us in a timely manner!

  • Make your check out to Intervale Food Hub, and mail to Intervale Food Hub, c/o Kendall Frost, 180 Intervale Road, Burlington, VT 05401.

  • If the name on your check is different than the name on your Intervale Food Hub account, please note the name of the account holder on the memo.

  • We will send a confirmation email when we receive your check.

 

About EBT/3Squares Payments

  • Members who pay using EBT/3Squares will receive a 25% discount on your subscription. (This discount is applied to your account after you place your order by our staff)

  • You can pay in weekly, biweekly, or monthly installments.

  • You can make payments over the phone, or you can make payments in person here at the Intervale Center office.

  • You can also make payments using credit/debit cards, cash, or checks

  • If you have questions, or would like to schedule payments, please contact intervalefoodhub@intervale.org or call (802) 660-0440

 

General FAQ and Policies

What if I'm going on vacation or going to miss a delivery?

Your commitment to the Intervale Food Hub offers a huge benefit to the farmers we work with, so we're here to make it fun and easy for you too.

Contact us to request your schedule change in advance, and choose one of these options:

  • You can schedule a time to pick up you food from the Intervale Center earlier/later in the week, or,

  • You can hold delivery the week you'll be away, and double up your delivery the following week, or,

  • You have the option to get account credit, for 75% of the week's value, for use in the Pop-Up Shop

Our goal is to offer you options that will help make your Intervale Food Hub subscription work with your busy schedule. You are not limited in the number of vacations that you take or in the number of schedule changes that you request, as long as you make a request with enough time for us to make the change before your next delivery.

As always, please request ANY schedule changes at least 2 days in advance. We're happy to make schedule changes days or weeks in advance, as soon as you know your schedule! 

With our new credit policy, we offer 75% for the week's value rather than 100% to help cover the administrative costs of our service. 


How many people will this feed?

  • Our analysis shows that our Vermont Vegetable subscriptions offer about $1 per serving of produce. The Vermont Vegetable Variety Package is designed to provide an average of 30 servings of vegetables per week. THE Vermont Vegetable Single/Starter Package is designed to provide an average of 23 servings of vegetables per week. Our Vermont Vegetable Variety Package is designed to offer an even better value, with 40 or more servings on average per week. (This may vary slightly depending on what’s in season.)

  • The USDA recommends 3 vegetable servings daily for one person, or 21 vegetable servings weekly - more for active individuals.

  • Remember, we’ll provide a weekly newsletter with cooking tips and recipes to support you as you try new foods! Also, if you feel that you need to change your subscription for one that's larger or smaller during the season, please let us know and we'll help you find the right fit.

Can I order week by week?

  • When you sign up for the Intervale Food Hub, you join for the full season. Your commitment helps to support our community of farmers and food makers. We are here to support you throughout the season with recipes and cooking tips, and we encourage you to try new foods, new cooking techniques, and new recipes.


Can I change my order or my delivery location or my subscription?

  • Yes. if you feel that you need to change your subscription for one that's larger or smaller during the season, please let us know and we'll help you find the right fit. Or, you may be interested in adding some eggs, bread, cheese, meat, etc. Please contact us to make changes to your order.

  • In the event of making a change that results in a refund, we offer a 75% credit, with a $25 minimum fee. Credit is available as a refund to your original payment source, or account credit for use in the Pop-Up Shop.

  • This policy is to cover the administrative and operational services for processing changes or cancellations.


Can I cancel my subscription?

  • We hope that you try to change your subscription to find a better fit before canceling, to honor the commitment that you made to our farmers and food makers.

  • We have a strict cancellation policy. In the event of canceling your subscription, we will offer a 75% refund for the remaining balance due for the season, with a minimum cancellation fee of $25. Credit is available as a refund or for use in the Pop-Up Shop.

  • This policy is to cover the administrative and operational services for processing cancellations.

 

Workplace + Community Delivery Policies

Weekly Delivery Routine

  • Your food will be delivered to your chosen delivery location, in a basket with your name on it, at the same day and time each week. 

  • Please bring your own bag and leave your basket at your delivery location.

  • If you receive a thermal bag and/or ice packs, it’s OK to take them home - simply return by leaving them in your empty basket with your next pick up! Reusing these helps to minimize waste and keep costs down!

What if I forget to pick up a delivery?

  • We understand that sometimes life does not go according to plan! So, we offer all members a once-per-season replacement basket in the event that you miss a pick up.

  • Replacements are packed with on what we have available in our inventory, so specialty items might not be available for replacement. This food can be picked up at the Intervale Food Hub, or added to your next delivery. 

  • Contact us to schedule your replacement.

  • Yes, it’s OK to send a friend or coworker to pick up your basket on your behalf! Please make sure to tell them to BYOB (Bring your own bag) and look for the basket with your name on it. The baskets all look the same and it’s important that they know what to look for.)

  • We do not return to our delivery locations to pick up food after the pick-up window ends, and we do not offer credit for missed pick-ups.

  • After the pick-up window, for food safety and site management purposes, food is donated at the discretion of our site champions so that it does not go to waste. 

Home Delivery Policies

Getting Set Up with Home Delivery

Your Home Delivery order will include a $25 sign-up fee. Returning members will receive a discount code to cover the cost of this fee. The fee is waived for members paying with EBT. We don't want this fee to be a barrier for anyone - please contact us with questions.

Weekly Delivery Routine

  • We provide reusable packaging, including a sturdy green plastic bin, reusable silver cooler bags, and ice packs, to keep your food fresh & secure. Your food will be delivered weekly in silver cooler bags, which we place inside the green bin if you have one.

  • Your bin will be delivered the first week of your subscription -- please store your bin in the same easily accessible location each week on your delivery day. Ideally, the bin will be located on the ground floor, visible to the driver, and located in a semi-sheltered location to protect the tote.

  • Please leave empty insulated bags and ice packs in your bin for our delivery driver to pick up the following week. Reusing these helps to minimize waste and keep costs down!

  • You do not need to be home for your delivery, but we assume that you will collect your food ASAP and store it inside your home. 

  • We guarantee your food for 3 hours after delivery. We do not recommend leaving your food for longer than 3 hours, or out overnight (especially in extreme hot or cold temperatures).

  • Although very uncommon, our delivery driver reserves the right to not deliver if the conditions make it unsafe, or if your tote is not in its normal place, or if it is not accessible due to snow or ice build up, debris, dirt, damages, etc. If this does happen, we will bring your food back to the Intervale Food Hub, and we will contact you to schedule an alternate pick up to make sure you receive your full subscription value.

About Our Reusable Packaging

  • At the end of the season, if you do not continue your membership, or in the event of cancellation, we will pick up your bin, cooler bags, and ice packs.

  • If your plastic bin is lost or damaged at any time during your membership, you will be billed an additional $25 for a replacement bin.

  • In the event that a significant amount of your silver insulated bags or ice packs are damaged or missing, we will notify you, and we may charge you for their replacement. Bag prices varies based on their size, from $2 to $7 per bag, and $2 per ice pack.

We love to hear your feedback!

  • As the Intervale Food Hub grows, we want to make sure that you have the best experience possible, but sometimes we make mistakes! Dealing with fresh organic produce from small farms means that you may see pest damage or irregularities that you wouldn't normally see in conventional or large commercially grown organic produce.

  • If you are not 100% happy with your order, or if we forgot something, please feel free to call or email us to let us know. We're always happy to make a replacement or credit your account when needed.